Shipping policy
- Delivery time is normally between 1pm to 6pm. Pick-up time is from 11am to 1pm, early arrangement can be discussed. PAFURO kitchen is in Sheung Wan area.
- Delivery is to Hong Kong Island, Kowloon, and New Territories only. PAFURO reserves the right to cancel your order if the delivery address is outside of these three zones.
- PAFURO reserves the right to cancel your order if the delivery zone selected does not match your address.
- The Customer is responsible for providing correct and accurate delivery information and PAFURO shall not be liable for any delays, additional fees, or failed delivery due to incorrect and/or inaccurate delivery information.
- PAFURO team will send a pick-up reminder to the customer a day before the pick-up date and time.
- Please notify PAFURO team if the Customer is picking-up and running late before 1pm. PAFURO team will determine whether or not the order needs to be arranged for delivery and such fees shall be borne by the Customer.
- Where the Customer is running late for a pick-up arrangement and has notified PAFURO team, PAFURO team will do our utmost best to reach out to the Customer via phone. Customers who are unreachable by phone until the End-of-Business (EoB) cut-off time of 6pm will be considered as no-show. The Customer's order will be cancelled and no refund will be given.
- For Typhoon 8 and Red or above Rainstorm, delivery and pick-ups may be rescheduled to another date and time. PAFURO team will reach out to discuss.
- PAFURO is not responsible for any damages or losses to the product once it has left the production kitchen.